In the Generate Pre-Shared Key for API screen, you will see your CompanyID.These are needed for all authentication actions within this integration. To get started with the API, you need to obtain your pre-shared key (PSK) and Company ID from LogMeIn Central. IT Glue talks to LogMeIn via API to monitor devices so we can perform our routine sync. To grant access to RMM data for all organizations, refer to Step 7 of our Adding and removing users KB article. A Manager role will only be able to see RMM matched/unmatched data for organizations that they have explicit access to.For more information, review the About Inventory Reporting section of LogMeIn’s documentation here. This is required to use the Inventory Reporting feature. A Premier or Insight LogMeIn Central subscription.Manager or Administrator level access to IT Glue.Suggest matches on organizations and configurations based on nameįor more information about device mappings, see our RMM Field Mappings KB article.Match LogMeIn Groups to IT Glue organizations, and LogMeIn computers to IT Glue configurations, using IT Glue's matching logic.Discover all groups and computers in LogMeIn.The LogMeIn integration will do the following: This is a rough estimate based on our experience with several partners who integrated with their RMM. It should only take about an hour to get up and running with your RMM.
LOGMEIN PRO PHONE NUMBER SERIAL
This gives you information about Model, Serial No., connected MAC Addresses, and CPU in IT Glue. Also the keyboard mapping can intermittently go haywire from Mac to PC, requiring a closing and reopening of the remote session.Use this article as a guide to create and maintain an RMM integration with Central, which is LogMeIn’s RMM solution.
LOGMEIN PRO PHONE NUMBER PC
Copy & paste from remote PC to local Mac can be problematic as the clipboard does not always sync up and/or pastes in different formatting (adding spaces, removing line breaks, etc.).
LOGMEIN PRO PHONE NUMBER PASSWORD
Additionally, for each remote machine the user can customize the idle time allowed, add an additional password for access, and filter IP addresses that can access remotely.
It is very easy to manage users while allowing each user to create their own account and password. LogMeIn also offers some good security features essential for business application. Taking this one step further LogMeIn maps numeric keypads from Mac to PC as well, which has been a point of frustration for alternative products. It allows access across operating systems, which is very beneficial and not true of some of the popular competing products. I would like to just zoom in when necessary and otherwise see the entire screen.Ĭomments: It is the perfect fit for customer support, especially across different operating systems.Īs far as remote access programs go, this is one of the best we have used. It would be nice if it was optional to change the resolution, but it does it automatically. The mobile app is a bit frustrating because it changes the resolution of the screen you are remote accessing, I assume because it's trying to make things more visible, but then you can't see the other parts of the screen or certain buttons on the program that we use the most. It also is very nice that it saves the log-in information to the computer so that you don't have to type it every time. It is very easy to use, with very few kinks. I also like the pricing structure as compared to TeamViewer (it allows unlimited users, and you pay based on how many computers you are accessing). It is an excellent price for the functionality. I haven't worked with their customer support team because I haven't needed to (which is a good thing since we haven't had problems!), so I can't comment on that. It has really helped us to provide more flexibility to our employees to get their work done, or to still be able to provide support to our team despite being forced to stay home (such as during self-quarantine due to COVID-19, etc.). Comments: LogMeIn Pro has allowed us to work remotely fairly effortlessly for a reasonable cost.
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